FAQs

 
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HOW TO USE CHARGEBOLT?

  1. Download the App & Scan the QR Code

  2. Once you’ve borrowed the charger, your billing starts. You are charged up until you drop it off.

  3. Return the charger at any ChargeBolt station. At this point the billing will end.

HELP, I’M BEING CHARGED BUT I CAN’T TAKE THE CHARGER…

Has your billing started without the charger unlocking from the station? Immediately call our freephone at 0800 0291 699 and we’ll assist you.

WORST CASE SCENARIO…

If you have picked up a faulty charger at your station, please give us a ring on 0800 0291 699 and we’ll be ready to help

Check the app for directions to the nearest station. Our app will let you know if chargers are available at a location near you.

STILL WAITING FOR YOUR VERIFICATION CODE?

Double check you’ve got strong signal. If the code still hasn’t come after 60 seconds, contact our support team on 0800 0291 699

I CAN’T RETURN MY PORTABLE CHARGER…

Having problems returning your portable charger? Our support team will assist you, call a member on 0800 0291 699

OOPS! MY CHARGER ISN’T WORKING…

Return the charger to the station within 3 minutes to avoid charges and get in touch with a member of our team on 0800 0291 699

WHERE CAN I CHECK MY BILL?

Once you open the app, tap ‘Boltage’ on the sidebar. Alternatively, the price bar at the bottom of the home page will show your billing session.

SAFETY FIRST…

We’re the only portable charging solution company in the UK with MFI Approved (Apple Approved Hardware) and CE Verified (EU) cables.

PRICING

At £0.99p +VAT per hour, you can start charging, with a daily cap of £4.95 + VAT for 6 days. After this, you can keep the portable charger!